Services of Malindo Airlines
Malindo Airways believes in serving their customers in every possible way to ensure utmost comfort, and safety. They’re known for their in-flight entertainment in the form of recently released movies, games, and audio books. Malindo Airways serves delicious Malaysian delicacies to its patrons. You can pre-book meals if you’re traveling in a group. The Business Class benefits include leather seats, 11-inch flat screen entertainment units, three-pin charging points, special meals, extra baggage allowance as well as free, high-speed Wi-Fi for its patrons. Malindo Airways takes extra care in making flights easy for elderly and pregnant passengers. They have a team of trained experts, and medical examiners who assist those in need on board.
Headquartered in Petaling Jaya, Selangor in Malaysia, Malindo Airways is a collaboration between the Malaysian National Aerospace and Defence Industries (NADI) and Lion Air, Indonesia. In fact, the name is a combination of the first three letters of Malaysia and Indonesia. Established in 2012, the airlines added domestic flight services to its repertoire a year later in 2013. Malindo Airways operates most of its flights from the home hub of Kuala Lumpur International Airport.
Malindo Airways is a premium Malaysian airline, where the name Malindo signifies the cooperative pact between Malaysia and Indonesia. With headquarters in Petaling Jaya in Malaysia, Malindo Air has hubs at the Kuala Lumpur International Airport and Sultan Abdul Aziz Shah Airport. Currently, the airline has around 800 weekly flights flying to over 40 destinations worldwide. Malindo Air received the Airline of the Year (Passenger) 2014 award by KLIA Awards in 2014 and the Asia Pacific Regional Airline of the Year Award in 2016. The airline has a fleet size of around 43 aircraft and has codeshare agreements with Batik Air and Turkish Airlines. It has so far carried almost 12,000,000 passengers in the year 2017.
Once “Online Check-in” is completed, a passenger is not allowed to cancel or change their travel dates or request for refund except where the flight is cancelled by Malindo Air.No-show passengers are those who do not board their respective booked and ticketed flights. In such cases, only applicable refundable Taxes, Fees and Charges (TFCs) will be refunded back in travel vouchers. This does not include Carrier Imposed Charges.Other Voluntary Refund requests will be subject to the Terms and Conditions of the ticket and applies for both full or partial refund requests.Note that Economy Super Saver fares are non-refundable but passengers may request the refund of Taxes, Fees and Charges (TFCs) in travel vouchers except for Carrier Imposed Charges.For Economy Value, Economy Flexi, Business Promo and Business Flexi, tickets are refundable with Cancellation Fee and the Most Restrictive Fare Rules apply.Refund requests on medical grounds, requires an official medical certificate/ doctor’s letter which must be issued from a registered clinic or hospital, which should state that the passenger is unfit to travel on the said date or for a specific duration. Malindo Air will review such applications and will consider if refund approvals would be granted. This is also subject to the submission of all relevant documents.efund requests on grounds of bereavement, require an official death certificate. Passengers claiming refunds on such grounds are required to show proof of relationship to the deceased. The refund application will be reviewed by Malindo Air to establish what refund terms apply and passengers will be notified of the decision.